We’re sure you have questions. Go ahead and find the answers.

Resource Center Questions

What is the Resource Center?

The Resource Center is a support team based in Greystar’s corporate office dedicated to assisting you with your resident account and more. To learn more about how we can help you, click here.


How can I get in touch with the Resource Center?

We are happy to help you with your resident account. Follow this link to get in contact with our team.


General Leasing Questions

Can additional furniture be brought into the apartment?

Yes, but you should first discuss with your roommates.


Can I pay my bill with a credit card?

Great News! The Pointe added a new feature that lets you pay online! View your balance, submit electronic checks, or pay with a Visa, MasterCard, or Discover from any computer. Just log on to our website, click the "Pay Rent" button. This will take you to our resident rent pay portal. There is a small convenience charge for this service.

Can I request roommates or an apartment?

Absolutely! When you apply you will fill out a roommate matching card, Please type in the names of the people you want to live with under "Requested Roommates" and we will do our best to accommodate your requests.

Can I use my financial aid?

Yes. Please provide our office with written documentation from the aid office prior to move in. Please contact the Resident Services Manager in the office to discuss the details.

Do I have to have a meal plan?


How are roommates matched?

We have partnered with RoomSync to provide a modern matching platform where residents choose their own roommates. After you complete the leasing process you will be emailed a link to join our RoomSync network. You will then log in to RoomSync using Facebook, create a matching profile, and begin your search to find your new best friend - or roommate for starters. If you already have a roommate in mind, you can confirm your roommate request within RoomSync. RoomSync availability varies. Please contact the office for exact dates of availability.

How are rooms assigned?

Residents who already have preferred roommates can confirm their roommate match requests using RoomSync, our roommate matching platform. If they do not already have a roommate, residents will search for and choose their own roommate using RoomSync. Residents will be able to communicate with each other during and after the selection process. In the event that potential roommates discover that they are no longer compatible, they can request a different roommate and we will do our best to accommodate any change request. To provide sufficient time and the greatest opportunity for residents to find the perfect roommate, they should apply and sign a lease as early as possible. RoomSync availability varies. Please contact the office for exact dates of availability,

How do our rates compare to on-campus housing rates?

When comparing our rates to on-campus rates you must take into consideration many variables, including floor plan layout, square footage, furniture, utilities, and community amenities. Our leasing staff is available to discuss with you how our rates compare to other housing options and validate that our community offers you the best value for your money, as well as a great location and incredible amenities.

How many people live there?

There is a total of 984 beds on site.

If I am over 21 do I need a guarantor?

Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, Greystar will accept a security deposit of one (1) installment.

If I pay in full, do I get a discount?

The Pointe does not offer discounts for rent paid in full. However, prepayment gives you the peace of mind knowing that your account is in good standing at all times!

Is parking available?

There is ample parking throughout the site. But, if you would like to rent a reserved spot - we have covered carports.

What types of leases are available?

We offer individual leases for each resident. This means that your installment covers your bedroom only. The benefit of this is that you cannot be held responsible if your roommate does not pay or is late with his or her rent.

What types of apartments/rooms do you have?

We have three types of room layouts! 2 bedroom - 2 bath; 3 bedroom - 3 bath; 4 bedroom - 4 bath [offered renovated] You never have to share your bathroom!!

How close to campus are you?

The Pointe is located only 2 miles from campus.

What do I need to hook my computer up to the Internet?

Just an Ethernet cord in your computer.

What if I need to cancel my lease?

We are unable to cancel your lease. However, we do allow "lease takeovers." Please contact the office for more details and resources on this process.

What utilities are included in my monthly installment?

Your rent includes internet, water, sewer and trash removal.

What is the cost?

Each floor plan has a separate rental rate. Please see the floor plan tab for individual pricing.

When is my first payment due?

Your first payment is due on July 15th. The next payment will be due on September 1st.

Will you send me a bill for each installment?

No. The rental installments are simply due on the first of every month.

Renewal Questions

Can I request different roommates?

We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.

What is a "renewal?"

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community within your same unit/bedroom.

If I renew, do I have to move out then move back in?

When you renew and choose to stay in your current spot, no moving is required!

If I renew, will my guarantor have to sign again?

There is a part of the lease that is sent to a guarantor to acknowledge pertaining to liability/renter's insurance.

I'm graduating in December, can I still renew?

Contact the office for details on the options available to you.

I just moved in, is it too early to renew?

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

How do I renew?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!

When do I start paying the new rent amount?

On the first day of your new lease.